Maintenance Requests
Residents submit. You track. Everyone stays informed.
Maintenance request tracking from submission through resolution. Photo uploads, urgency levels, email acknowledgment, comment threads, and audit trails.
Resident-facing submission
Tenants submit maintenance requests through the resident portal with a description, urgency level (low, medium, high, emergency), and photo attachments. Requests appear immediately on the landlord’s maintenance dashboard with urgency color-coding.
Email acknowledgment without login
When a new request is submitted, the landlord receives an email with an HMAC-secured acknowledgment link. One click acknowledges the request and notifies the tenant — no dashboard login required. Critical for operators who manage parks on the go.
Status tracking with audit trail
Requests progress through a clear lifecycle: submitted, acknowledged, in progress, resolved, closed. Every status change is timestamped and logged. Comment threads let landlords and tenants communicate directly on the ticket.
Capabilities
- Photo uploads with urgency levels
- Email acknowledgment links (HMAC-secured)
- Status lifecycle: submitted → acknowledged → in progress → resolved
- Comment threads with timestamps
- Tenant portal integration
- Dashboard with open ticket counts
- Paginated ticket list with filters
- Audit trail for every status change